The SurfaceAI team just wrapped up a standout week at OPTECH, and the signal from operators was unmistakable: the industry is ready to move beyond chatbots and task-specific tools toward AI that truly drives operational performance.

Throughout the event, SurfaceAI showed what multifamily teams have been asking for: AI that does real work, handles real complexity, and moves performance forward across the entire portfolio. Conversations made it clear that operators are ready to move past narrow point solutions and toward platforms that unify data and take action.

Surface’s Lease Audit Agent flagged revenue-impacting issues in seconds, giving teams a clearer view of missed charges and policy inconsistencies long before they become costly. Document Management and takeover capabilities showed how much smoother transitions can be when the platform normalizes data instantly instead of relying on manual cleanup. And the Due Diligence experience resonated with asset managers looking for a faster, more reliable understanding of an asset’s true health.